Looking for answers? Start with the frequently asked questions they might just save you some time.
How should I place my first order?
Please call us at 604-421-6002 or email us at grand@telus.net. We will be happy to help you set up a wholesale account and process your order.
When will my product ship?

We always try to ship same or next day as long as the item(s) is/are in stock. If your order consists of many different items and some items/sizes are out of stock, we will ship available items first and back order the rest, unless “ship order complete” is requested.

How long will shipping take?
Shipping times vary depending on method of shipment. We will typically ship economy to minimize freight charges for the customer unless *rush* service (ie. express/air/overnight/etc.) is requested. We use many couriers and freight companies that will best suit your needs providing service from coast to coast. If you have a preferred courier of choice then let us know in advance.

Note that our time zone is PST (Pacific Standard Time), so *rush* orders need to be submitted to us early enough to allow time for order processing and scheduling with the courier. Please inquire for rush service.

I'm local to you, can I pick up in person?
Of course! We encourage pick up as that will avoid any shipping costs and delays to our customers. We also have docking bays available for loading larger orders on pallet(s).
The product I received is damaged. How should I proceed?
Please notify us immediately and we will provide you shipping details on returning the damaged goods at no charge to you. We will exchange or provide credit upon receipt of damaged goods.

* If damage occurred during transit, we will work with you and the freight company to file a claim for compensation.

You sent us the wrong item/colour/quantity. How should I proceed?
In the unlikely event that we made a mistake, we sincerely apologize. Please notify us immediately and we will correct the mistake at no cost to you. We are human after all.
I ordered the wrong item/colour, can I return or exchange it?
We accept returns and exchanges as long as the product is in original condition (not worn, washed, soiled, etc.). Any freight costs will be the responsibility of the customer.
* Restocking fee will apply for returns.