FAQLooking for answers? Start with the frequently asked questions they might just save you some time.
How should I place my first order?
When will my product ship?
We always try to ship same or next day as long as the item(s) is/are in stock. If your order consists of many different items and some items/sizes are out of stock, we will ship available items first and back order the rest, unless “ship order complete” is requested.
How long will shipping take?
Note that our time zone is PST (Pacific Standard Time), so *rush* orders need to be submitted to us early enough to allow time for order processing and scheduling with the courier. Please inquire for rush service.
I'm local to you, can I pick up in person?
The product I received is damaged. How should I proceed?
* If damage occurred during transit, we will work with you and the freight company to file a claim for compensation.
You sent us the wrong item/colour/quantity. How should I proceed?
I ordered the wrong item/colour, can I return or exchange it?
* Restocking fee will apply for returns.